Return Policy

Return Policy

Our goal at Jonathan Fanning Studio & Gallery, INC is your complete satisfaction with your purchase.

In the case of camera failure, inclement weather, or any other unforeseen incident that prevents Jonathan Fanning Studio & Gallery, INC from shooting a scheduled date the client will get a full refund of their deposit if applicable. No refund will be given under any circumstances if you fail to attend the activity on the date and time listed, when the booking was made.

Portrait cancellation policy: Photography reservation fees (i.e. session fee) are non-refundable.

Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; Jonathan Fanning Studio & Gallery, INC has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e. the buyer selected and paid for the photo and then Jonathan Fanning Studio & Gallery, INC sent the buyer the correct photograph) it is then considered non-refundable. If the buyer has selected and purchased an incorrect photo, he/she must notify Jonathan Fanning Studio & Gallery, INC, before receiving the “incorrect” photograph. Refunds will NOT be given to “not liking a photo”, selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice, Jonathan Fanning Studio & Gallery, INC will send the correct photo to the buyer free of charge.

Any questions regarding this Policy, please call 727.459.4594.

Refund/Exchange Policy for Custom Wedding Albums and Photo Books

Due to the custom pre-designed nature of these services, there are no refunds on any design order. Albums ordered are considered a custom product and therefore there are no refunds on any album orders. Flush Mount and Coffee Table Books are made to order and cannot be returned or exchanged unless:

  • A manufacturer defect is evident and reported within 24 hours ( 1 business day) it was received,
  • Damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received),
  • Or in the event that the order was erroneously processes such as an error was made on the size of the book or color/style, compared to the original recorded order.

Policies

All prints and products are subject to state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. Jonathan Fanning Studio & Gallery, INC does, of course guarantee that the portraits you receive meet the highest standards in every respect and works with the customers approve designs and custom work before orders are placed. Payment: 50% of total is due upon order date. The remainder 50% is due once order is placed (i.e. album is approved sent out for printing). All products ordered must be approved within 6 months or a $350 late fee may be applied. Payment plans are available. Prints and products arrive 2-4 weeks after payment is received. Albums take approximately 4-6 weeks as they are custom designed and hand made. Rush shipment is available on some items for an additional charge. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion.

Please make your selection carefully before ordering and if you have any questions, please call us at 727-851-9965 or email us at [email protected]

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