Frequently Asked Questions

What form of payment do you accept?

We accept all major credit cards including Visa, Mastercard, Discover, American Express or check.

What is your payment schedule?

Portrait sessions require a non-refundable retainer (session fee) upon booking, weddings require 50% of the total balance upon signed contract with remaining 50% due 30 days prior to wedding. Print products require 50% with remaining 50% due upon pick-up. Digital orders require payment in full. Business portraits require pre-payment. Payment plans are available.

Inclement Weather

If we find that weather is less than optimal, we reserve the right to reschedule your portrait appointment to our next available opening. During summer months, we typically book two dates in the event of rain.

How will I view my images?

After the session we will schedule a time for you to come to the studio and view your portraits in our projection room. Please have all decision makers present at this time as the order must be placed at this time.

Online viewing is also available for clients who are out of town, though we recommend viewing your portraits in our studio. Our viewing technology gives you a much better idea of color and cropping. Additionally we can adjust the size to give you a true idea of how your photographs will look on your walls.

How long does it take to get the final images?

After payment is received for ordered product(s), turnaround time is as follows: Prints 1-2 weeks; albums 3-4 weeks. We also offer a rush service.

What should I wear?

We will gladly assist you in the proper clothing choices based on your session.

How early should I arrive?

To enjoy the full value of your photo-shoot experience, we suggest you arrive 10-15 minutes prior to your appointment. Starting your session on time allows you to receive the full benefit of your complete and unhurried service.

Do you retouch (enhance) your portraits?

Yes. All ordered portraits are fully enhanced (removal of stray hairs, blemishes, wrinkles, whiten teeth, etc).

How can I reschedule my portrait session?

We understand that things happen. Please let us know a minimum of 24 hours notice.

Do you guarantee your printed products?

Yes! If your portraits are damaged due to time, we will replace them at 50% of the original price. 100% customer satisfaction guaranteed. All of our prints are printed on Kodak professional luster paper that is rated for 100 years.

Do you have insurance?

Sure do. Let me know if your venue needs my information!

Are all of your photos edited?

Yes. Color and exposure will be exactly how I intended them to be.

What is your return policy?

You may view our return policy here.

Do you backup your photos?

Absolutely! To ensure the safety of your photos, we use dual memory cards when photographing in case a memory card goes corrupt. After the shoot, we back up your images on two external drives (one on-site and another off-site), an internal drive and the cloud.

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